The Royal Playa Del Carmen Hotel - Playa del Carmen

Constituyentes No. 2, Playa del Carmen, Mexico, 77780  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Royal Playa Del Carmen Hotel - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

The Royal Playa Del Carmen Hotel is situated next to beautiful local beaches and features a Jacuzzi, an aqua park and a sundeck. The spectacular building was renovated in 2011 and now combines Mediterranean architecture with modern technology.

The hotel is set in the secluded location 2.5 km away from Xcaret Eco Theme Park, Temazcal Natura and Xaman Ha Aviary. The distance between Playa del Carmen city center and the property is 2 km.

Guests will find shops, boutiques and a mall in the vicinity of the hotel.

The Royal Playa Del Carmen Hotel lies within 50 minutes’ drive to Cancun International airport.

Rooms

The hotel has non-smoking guestrooms include master one-bedroom beachfront suite, royal beachfront junior suite and presidential penthouse that come with a sofa, climate control, high-speed internet, a storage space and an individual safe. The guestrooms look out on the garden. Some of the rooms feature luxurious décor and upholstered furnishings.

Eat & Drink

Breakfast is served in the bar each morning. The hotel has a relaxed restaurant serving authentic meals. The traditional bar serves a selection of coffee, soft drinks and cocktails. The café Ah Cacao Chocolate Cafe is just about 200 meters away.

Services

There are a luggage storage, allergy-free rooms and a designated smoking area at guests' disposal.

Relax

Guests will enjoy live performances and live music offered at the hotel. A fitness center, pilates classes and a gym as well as mini golf, mountain biking and windsurfing are available on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   507.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Private beach
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Aqua fitness
  • Cycling
  • Outdoor tennis court
  • Handball
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis
  • Squash
  • Aerobics

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Children's pool
  • Kids club
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Body wraps
  • Back massage
  • Reflex massage
  • Foot massage
  • Library

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Beach view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Connecting rooms
  • Sitting area
  • Rooftop terrace
  • Patio
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shared bathroom
  • Bathtub
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Microwave

Bedroom

  • Premium bedding
  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • DVD player
  • International calls
  • CD player
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child may stay at the price of 80 % of the room stay per person per night in an extra bed. 
  • All children under the age of 2 may stay at the price of USD 10 per person per night in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Constituyentes No. 2, Playa del Carmen, Mexico, 77780

Get directions
City Center
  • Playa del Carmen
    4000 ft
Airports
Restaurants
  • Ah Cacao Chocolate Cafe
    700 ft
  • Kaxapa Factory (cuisine: Organic, Venezuelan)
    1100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    507

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Double Room
Bed type: Double bed or 2 Single beds
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Standard|Double Room - All Inclusive

Triple Room
Bed type: Sleeping arrangements for 3 persons
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Standard|Triple Room - All Inclusive

Suite
Bed type: 2 Single beds or 1 Single bed or Double bed
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Suite|SUITE ONE BEDROOM

Junior Suite
Bed type: Double bed or 1 Single bed
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Junior Suite|Junior Suite - Garden View

Beachfront Junior Suite
Bed type: Double bed
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Junior Suite|Junior Suite Beach Front

Superior Junior Suite
Bed type: Double bed
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Junior Suite|Junior Suite - Superior

Master Room
Bed type: 1 Single bed or Sleeping arrangements for 3 persons
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The Royal Playa Del Carmen photos Room
Master One-Bedroom Suite
Bed type: Sleeping arrangements for 3 persons or 1 Single bed or 2 Single beds
Size: 1335 sq. feet
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  • Air conditioning
  • Shower
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Suite|Royal Master One Bedroom Suite

Room facilities
    The Royal Playa Del Carmen photos Room
    Master One-Bedroom Beachfront Suite
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    • Air conditioning
    • Shower
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    Room facilities
      Deluxe Junior Suite
      Bed type: 1 Single bed
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      — Less information+ More information
      The Royal Playa Del Carmen photos Room
      Presidential Penthouse
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      • Air conditioning
      • Shower
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      Room facilities
        Presidential Suite
        Bed type: 2 Single beds or Double bed or Twin beds
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        • Air conditioning
        • Shower
        — Less information+ More information

        Suite|Royal Presidential Suite with Private Pool (2 beds)

        Room facilities
          Royal Room
          Bed type: 1 Single bed or Sleeping arrangements for 3 persons
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          Royal Suite
          Bed type: Double bed or Twin beds or 2 Single beds
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          — Less information+ More information

          Standard|Royal Mstr 1 Bdrm Ste Oceanfront

          The Royal Playa Del Carmen photos Room
          Royal Junior Suite
          Bed type: 2 Single beds or Double bed or Twin beds
          Size: 660 sq. feet
          Check Prices
          • Air conditioning
          • Private bathroom
          — Less information+ More information

          Junior Suite|Royal Junior Suite (2 beds)

          Room facilities
            The Royal Playa Del Carmen photos Room
            Royal Beachfront Junior Suite
            Bed type: 2 Single beds or Sleeping arrangements for 3 persons or Double bed
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            • Air conditioning
            • Shower
            — Less information+ More information

            Junior Suite|Royal Junior Suite Beach Front Walk Out

            Room facilities
              Residential Suite
              Bed type: Double bed
              Check Prices
              • Air conditioning
              — Less information+ More information

              Suite|Royal Suite Residential

              Room facilities

                How to reach hotel

                hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
                Show big map »

                Hotel Address:

                Constituyentes No. 2, Playa del Carmen, Mexico, 77780

                Get directions
                City Center
                • Playa del Carmen
                  4000 ft
                Airports
                Restaurants
                • Ah Cacao Chocolate Cafe
                  700 ft
                • Kaxapa Factory (cuisine: Organic, Venezuelan)
                  1100 ft
                Hotel information
                • Check-in:
                  from  3 pm
                • Check-out:
                  until  12 pm
                • Year renovated:
                  2011
                • Number of floors:
                  4
                • Number of rooms:
                  507

                Hotel Awards

                MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

                According to guest reviews, the hotel has been rated as
                Best Spa Hotels in Mexico

                Use Badge

                The Royal Playa Del Carmen Location

                Legend
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                • Airports
                • Underground stations
                • Train stations
                • Parks
                • Tourist attractions
                • Museums
                • Convention centers
                • Stadiums
                • Food and meals
                • General

                Hover above the icons to see hotel photo and details.

                Click the hotel to go to the main hotel page.

                Route Planner
                Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                What's nearby

                Popular areas

                Places of interest

                • Kool Beach Club - 1000 ft
                • Plaza Quinta Alegria - 1400 ft
                • Terminal foránea de autobuses ADO - 2000 ft

                Monuments and Landmarks

                • 28 de Julio Square - 2000 ft
                • Disabled-friendly beach - 3300 ft
                • ADO International Bus Station - 3300 ft
                • Church of Guadalupe - 1.2 mi

                Golf courses and Country clubs

                • Mahi Golf Course - 2.2 mi

                Marina

                • Playa del Carmen Maritime Terminal - 3700 ft

                Local attractions

                • Sian ka'an Jeep Tour Expedition - 1.6 mi
                  Monte de los Cibeles, Playa del Carmen
                • Casa Cenote - 1.6 mi
                • Whale Shark Tour - 2.1 mi
                  Playa Del Carmen-Isla Mujeres -Holbox
                • Temazcal Natura - 1.6 mi
                  Monte de los Cibeles, Playa del Carmen
                • Cenote Chaak Tun - 2.1 mi
                  Av. Juarez, Playa del Carmen

                Near the hotel

                • Riviera Art Gallery - 1900 ft
                  20th Street between 5th Av. & 10th Av., Playa del Carmen

                  Restaurants nearby

                  • Ah Cacao Chocolate Cafe - 700 ft

                    Address: 5th Ave & Constituyentes
                    Phone: +52 984 803 5748

                    70% likes this, based on 942 reviews
                    Price Range: USD 6 - USD 21

                  • Oh Lala - 1200 ft

                    Address: Calle 14 bis between 10th & 15th Av.
                    Phone: 9841274844

                    87% likes this, based on 561 reviews
                    Cuisine: International
                    Price Range: USD 8 - USD 31

                  • Los Tabernacos Bistro Lounge - 2700 ft

                    Address: 1st Avenue North between 10 y 12
                    Phone: 984-803-1674

                    86% likes this, based on 291 reviews
                    Price Range: USD 5 - USD 14

                  • Kaxapa Factory - 1100 ft

                    Address: Av Constituyentes, betwen 10 and 15 avenues
                    Phone: 9841471645

                    81% likes this, based on 570 reviews
                    Cuisine: Organic, Venezuelan
                    Price Range: USD 5 - USD 9

                  • Coffee Stop - 1900 ft

                    Address: Calle 10 North
                    Phone: 984 803 4365

                    91% likes this, based on 106 reviews
                    Price Range: USD 3 - USD 6

                  Hotel information
                  • Check-in:
                    from  3 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2011
                  • Number of floors:
                    4
                  • Number of rooms:
                    507

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

                  According to guest reviews, the hotel has been rated as
                  Best Spa Hotels in Mexico

                  Use Badge

                  Hotels nearby
                  Cities nearby

                  The Royal Playa Del Carmen Reviews

                  Guest reviews are submitted by our customers after their stay at The Royal Playa Del Carmen

                  Average guest rating

                  8.0out of 10
                  Fabulous
                  Based on 69 reviews

                  Rating by category:

                  Location
                  9.8
                  Rooms
                  9.8
                  Service
                  9.7
                  Value
                  9.0
                  Dining
                  9.0

                  Guest reviews

                  • Group of friends
                    10.0

                    Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

                  • Couple
                    9.6

                    The resort was luxurious and the staff was very friendly and helpful.

                    Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

                  • Couple
                    10.0

                    Exceptional service, they remember your name and make u feel like your nit just another customer

                    They need more Mexican culture wheatger it b in their food activities or decorations.

                  • Couple
                    9.2

                    The staff was very nice. It seems that they get treated a little poorly by guests who believe they are "entitled" to everything and anything. However a little respect goes a long way (including special dinners and lunches, friends make, etc). The beach is truly the best in the Royal Playa del Carmen from the entire Playa del Carmen strip. We walked in both directions, and it won by a landslide. There are still sharp rocks in the water, but they are a lot more far and few between than for any other resort. The food is spectacular. Best ever. Maria Marie is amazing. Highly recommend at least a Junior Royal Oceanview room.

                    After coming from the Royal Cancun, the Royal Playa del Carmen seemed a little older and slightly more tired (the resort is much bigger). Also, some of the rooms had a sour or mouldy smell to them. Finally, the front desk was not always responsive with some requests that were forgotten to provide with Check-in. And, the front desk advises that you do not need reservations for Maria Marie - but you definitely do need to make reservations!

                  • Older travelers
                    10.0

                    Facilities first class. Food was of high quality. Service was personal, warm and friendly.

                    Hotel is currently engaged in construction works to one of its wings.

                  • Marie
                    August  2016
                    9.0

                    Beautiful hotel and very accommodating staff. Located very close to shopping area.

                    I really enjoyed the water aerobics classes. Variety of restaurants and food to chose from.

                    The ice machine on my floor was not working. Had to call room service for ice. Shower water never got hot, just lukewarm.

                  • Single
                    10.0

                    This place is the best resort I've ever stayed at. The service was impeccable and prompt. I stayed in the Beachfront Suite the first night and of their Presidential suites the final two nights. You can't go wrong!!!!

                  • Couple
                    10.0

                    One of the best hotels in the world. I would say the best All Inclusive hotel in the world. We loved it and hope the level stays this way. We had the Presidential Suite which we can really recommend. Also the Beachfront Suites are very nice, but sometimes pretty loud (music, pool animation, etc.). We stayed at this hotel for more than 5 nights on our honeymoon trip. Concerning the niveau of Service and what you get for All Inclusive is really amazing. We will be back for sure. I can recommend everybody to book this hotel.

                  • Couple
                    8.8

                    The resort itself was beautiful. The adult only aspect of it was a plus as we were traveling as a couple and had left the children at home, so it was nice to be around adults for a week. All of the employees there were very helpful and friendly. However, I wasn't impressed with the tipping policy as many all inclusive resorts that I have stayed at in the past did not allow for tipping, whereas this one encouraged it. . . .. so by the end of the week we had tipped a couple of hundred of dollars as it was expected for everything from eating at the restaurants, to the concierge, to room service, to ordering a drink, etc. . . . ..

                    Our ocean view junior suite with a king bed that we had initially did not have an ocean view unless you walked out onto the balcony and leaned over to look out (from inside of the room, you just looked across to the rooms on the other side of the building); in addition, instead of a King sized bed, they pushed together two queen sized beds to make an enormous bed which was very odd. We had to pay to upgrade our room in order to get what we thought we had originally paid for. In addition if you want to get a lawn chair at the pool you need to be out there by 8AM at the latest. Also I was a little disappointed that they didn't have a Mexican restaurant. They did have alot of nice restaurants and some had mexican fusion, but in order to get any authentic Mexican dish you had to leave the resort.

                  • Older travelers
                    5.8

                    The rooms were magnificent and most of the staff was very friendly.

                    The food in the different restaurants was way below expectations, wrong meals, cold meals, all done in microwave ovens, very very poor except for the asiana restaurant. The roomservice was hardly existing, I have called 4 times for different items, scales broken, fridge not filled up twice etc. Not once did I get a reply. Had to go out for these items myself. I expected more service and quality for the price of about 600 US dollars per night.

                  • Older travelers
                    9.6

                    Loved the location, pristine beach, great to relax, sun bathe and swim. Service was great, very beautiful grounds, big and clean rooms, good entertainment crew.

                    The food was not good enough for a hotel that claims to be a 5 star, their breakfast was excellent, plenty of choices, great quality, very fresh and tasty.Restaurants were a hit or miss, they have the potential to make it really good, great presentation, great quality ingredients but lack on taste, food sometimes was overcooked or just bland, cooks need a bit more training or just work on improving their recipes. They should include good authentic Mexican dishes that many of the guess we talked to were looking for.

                  • Group of friends
                    9.6

                    Great location and great hotel. Wonderful place to relax and unwind with great choices of restaurants.

                    Too many people around the pool hard to get a seat!

                  • Couple
                    9.2

                    We had a wonderful one week stay here at the Royal. The resort is lovely, great location on the beach, plenty of sunbeds etc on the beach and at the pool. Waitress service on the beach was excellent. The food in the restaurants wasa very good standard, yes one or two are nicer than others but overall we felt the food and wine selections were excellent. We were well looked after at the bars also, service here was very good. Our room was spotless, cool and well looked after by staff at all times. Some of the "new extras2 advertised on the hotel website you have to request when you check in like hair straightners, unpacking etc. We had a really wonderful time here and will definitely go back.

                    Some of the guests were very loud, even in the restaurants. Some of the waitors had to ask them to calm it down a bit. I saw some diners asking to be moved due to some thoughtlessly loud and vulgar guests! This was not the hotels fault but they did their best.

                  • Single
                    9.6

                    Staff was very friendly! And it was very cool to choose your own room 2 days before checkin.

                    My room was right next to the pool bar so it quite loud during the day. I enjoyed this as I was there to party but I could see how it would be annoying to others. I was not told it would be like this ahead of time for that room.

                  • Couple
                    5.0

                    Location is good.

                    Everything except location. They lost my luggage, do you believe?:) I had my honeymoon trip and they gave me separate beds with my wife:) Please do not go there, there are a lot of good hotels areound.

                  How to reach hotel

                  hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
                  Show big map »

                  Hotel Address:

                  Constituyentes No. 2, Playa del Carmen, Mexico, 77780

                  Get directions
                  City Center
                  • Playa del Carmen
                    4000 ft
                  Airports
                  Restaurants
                  • Ah Cacao Chocolate Cafe
                    700 ft
                  • Kaxapa Factory (cuisine: Organic, Venezuelan)
                    1100 ft
                  Hotel information
                  • Check-in:
                    from  3 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2011
                  • Number of floors:
                    4
                  • Number of rooms:
                    507

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

                  According to guest reviews, the hotel has been rated as
                  Best Spa Hotels in Mexico

                  Use Badge