The Royal Playa Del Carmen Hotel - Playa del Carmen

Constituyentes 2, Playa del Carmen, Mexico, 77780  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Royal Playa Del Carmen Hotel - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

Located close to archaeological sites and a theater, The Royal Playa Del Carmen Hotel offers a sauna, a diving centre and a solarium. Featuring Mediterranean architecture, the hotel was renovated in 2011.

The secluded location in the middle of Playa del Carmen gives guests direct access to Xcaret Eco Theme Park, Playa del Carmen Maritime Terminal and 5th Avenue. This spectacular venue is 2 km away from the center of Playa del Carmen.

Shops, boutiques and a mall are within meters of the property.

Guests can reach The Royal Playa Del Carmen Hotel by car from Cancun International airport in 50 minutes.

Rooms

A panoramic view over the garden welcomes guests to large penthouse suite, superior standard junior suite and master one-bedroom beachfront suite offering a work desk, climate control, a laptop-size safe, TV and a sitting area. Some rooms feature views over the Caribbean Sea. The rooms have luxurious décor and upholstered furniture.

Eat & Drink

Breakfast is served in the restaurant each morning. The property offers a tapas restaurant serving fusion cuisine. Guests can unwind at the Martini Corner bar, serving a wide range of coffee, wines and soft drinks as well as seafood and snacks. The venue is set next to a bus stop and just 250 meters from Ah Cacao Chocolate Cafe and Kaxapa Factory with a broad selection of dishes.

Services

The hotel offers a luggage storage, allergy friendly rooms and a designated smoking place along with printers, computers and a meeting room to respond to the needs of all guests.

Relax

Guests are pampered with an aqua park, a rooftop terrace and an outdoor swimming pool as well as the on-site a Jacuzzi, a spa lounge and a health club. Such fitness options as a fitness centre, pilates classes and a gym are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   513.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Private beach
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Aqua fitness
  • Cycling
  • Outdoor tennis court
  • Handball
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis
  • Squash
  • Aerobics

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Children's pool
  • Kids club
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Body wraps
  • Back massage
  • Reflex massage
  • Foot massage
  • Library

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Beach view

Room facilities

  • In-room air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Connecting rooms
  • Sitting area
  • Rooftop terrace
  • Patio
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shared bathroom
  • Bathtub
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Microwave

Bedroom

  • Premium bedding
  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • DVD player
  • International calls
  • CD player
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child may stay at the price of 80 % of the room stay per person per night in an extra bed. 
  • All children under the age of 2 may stay at the price of USD 10 per person per night in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
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Hotel Address:

Constituyentes 2, Playa del Carmen, Mexico, 77780

Get directions
City Center
  • Playa del Carmen
    4000 ft
Airports
Restaurants
  • Ah Cacao Chocolate Cafe
    600 ft
  • Kaxapa Factory (cuisine: Organic, Venezuelan)
    1100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    513

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Large Penthouse Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Living room
  • Connecting room
  • High ceiling
  • International calls
  • Local calls
  • Telephone
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Instant hot water
  • Lighted makeup mirror
  • Grab bars in bathroom
  • Toilet
  • Bedding:Sofa bed
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Mini-refrigerator
  • Media:Wake up service
  • iPod docking station
  • DVD player
  • CD player
  • Radio
Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
Room Description:

Standard|Double Room - All Inclusive

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Standard|Triple Room - All Inclusive

One-Bedroom Suite
Ocean view
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Connecting room
  • High ceiling
  • International calls
  • Local calls
  • Telephone
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Instant hot water
  • Lighted makeup mirror
  • Grab bars in bathroom
  • Toilet
  • Bedding:Sofa bed
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Mini-refrigerator
  • Media:Wake up service
  • iPod docking station
  • DVD player
  • CD player
  • Radio
Room Description:

Suite|Suite One Bedroom

Standard Junior Suite
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Private pool
    • Private bathroom
    • Balcony
    • + More
  • General:Terrace
Room Description:

Junior Suite|Royal Junior Suite Special

Beachfront Junior Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite Beach Front

Superior Standard Junior Suite
Garden view
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • Jacuzzi
    • + More
  • General:Terrace
  • Seating area
  • Bathroom:Marble bathroom
  • Double vanity
  • Bedding:Hammock
Room Description:

Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room with a central garden or garden view. Lounge in the hammock, or treat yourself to a spa experience in the marble bathroom, which comes complete with a large double vanity and a decadent jetted tub. The suite also features an upholstered chaise lounge and a furnished terrace or patio, complete with hammock.

 

Master Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Master One-Bedroom Cabanas
  • Max occupancy:

    1 person

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • + More
  • General:Seating area
  • Living room
  • Dining:Mini-bar
  • Dining area
Room Description:

Exceptionally spacious, these suites include a separate bedroom and living room, a bar and dining room with seating for six, an oversized private balcony, an exclusive designated Royal Beach Cabana ®, and a steam shower in addition to the double hot tub.

The Royal Playa Del Carmen photos Room
Master Suite
Garden view
  • Room size:

    1335 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Super King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:High speed internet
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Fan
  • Tiled/marble floor
  • Connecting room
  • High ceiling
  • International calls
  • Local calls
  • Telephone
  • Laptop safe box
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Instant hot water
  • Lighted makeup mirror
  • Grab bars in bathroom
  • Toilet
  • Bedding:Sofa bed
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Mini-refrigerator
  • Media:Flat-screen TV
  • Game console
  • Wake up service
  • iPod docking station
  • DVD player
  • CD player
  • Radio
  • Video on demand
Room Description:

Suite|Royal Master Suite (2 beds)

Master One-Bedroom Beachfront Suite
Ocean view
  • Max occupancy:

    3 persons

  • Check Prices
Spacious One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Living room
  • Connecting room
  • High ceiling
  • International calls
  • Local calls
  • Telephone
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Instant hot water
  • Lighted makeup mirror
  • Grab bars in bathroom
  • Toilet
  • Bedding:Sofa bed
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Mini-refrigerator
  • Media:Wake up service
  • iPod docking station
  • DVD player
  • CD player
  • Radio
Private Suite
Ocean view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
  • Dining:Mini-bar
The Royal Playa Del Carmen photos Room
Presidential Penthouse
Ocean view
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Fan
  • Tiled/marble floor
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Dining area
  • Media:Flat-screen TV
  • Game console
  • iPod docking station
  • DVD player
  • CD player
  • Radio
  • Video on demand
Presidential One-Bedroom Rooftop Penthouse
  • Max occupancy:

    1 person

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Jacuzzi
    • + More
  • General:Terrace
  • Living room
  • Bathroom:Spacious bathroom
  • Dining:Mini-bar
  • Dining area
Room Description:

Including all the features of the Royal Mstr. One Bdrm. Stes. Located on the penthouse floor, overlooking the beautifully landscaped resort grounds and brilliant turquoise sea beyond, A separate, spacious living and dining area for 8 persons, A separate bedroom with king-size bed, Large bathroom with in-suite steam shower in addition to the double hot tub, Spectacular terrace, with private pool and comfortable patio furniture, and a private rooftop terrace with a pool, telescope, bar, and plenty of space for entertaining.

The Royal Playa Del Carmen photos Room
Presidential Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Super King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Fan
  • Tiled/marble floor
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Dining area
  • Media:Flat-screen TV
  • Game console
  • iPod docking station
  • DVD player
  • CD player
  • Radio
  • Video on demand
Room Description:

Suite|Royal Presidential Suite with Private Pool (2 beds)

Royal Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Royal Suite
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Private pool
    • + More
Room Description:

Standard|Royal Mstr 1 Bdrm Ste Oceanfront

The Royal Playa Del Carmen photos Room
Royal Junior Suite
Garden view
  • Room size:

    660 sq. feet

  • Max occupancy:

    7 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Private bathroom
    • Non-smoking
    • + More
  • General:High speed internet
  • In-room safe
  • Slippers
  • Terrace
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Fan
  • Tiled/marble floor
  • Connecting room
  • High ceiling
  • Voice mail
  • International calls
  • Local calls
  • Telephone
  • Turndown service
  • Bathroom:Marble bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Instant hot water
  • Lighted makeup mirror
  • Grab bars in bathroom
  • Toilet
  • Bedding:Sofa bed
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Mini-refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • Stereo
  • iPod docking station
  • DVD player
  • CD player
  • Clock-radio
  • Radio
  • Video on demand
Room Description:

Junior Suite|Royal Junior Suite Central Garden View - All Inclusive

The Royal Playa Del Carmen photos Room
Royal Beachfront Junior Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Super King-size bed, 2 Single beds, 2 Single beds

  • Check Prices
Room Description:

Junior Suite|Royal Junior Suite Beach Front Walk Out

Residential Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
Room Description:

Royal Suite Residential

The Royal Playa Del Carmen Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Route Planner
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What's nearby

Popular areas

  • City Center3700 ft
  • 5th Avenue4600 ft

Places of interest

  • Kool Beach Club1000 ft
  • Plaza Quinta Alegria1400 ft
  • Terminal foránea de autobuses ADO2000 ft

Monuments and Landmarks

  • 28 de Julio Square2000 ft
  • Disabled-friendly beach3300 ft
  • ADO International Bus Station3300 ft
  • Church of Guadalupe1.2 mi

Golf courses and Country clubs

  • Mahi Golf Course2.2 mi

Marina

  • Playa del Carmen Maritime Terminal3700 ft

Local attractions

  • Sian ka'an Jeep Tour Expedition1.6 mi
    Monte de los Cibeles, Playa del Carmen
  • Casa Cenote1.6 mi
  • Whale Shark Tour2.1 mi
    Playa Del Carmen-Isla Mujeres -Holbox
  • Temazcal Natura1.6 mi
    Monte de los Cibeles, Playa del Carmen
  • Cenote Chaak Tun2.1 mi
    Av. Juarez, Playa del Carmen

Near the hotel

  • Riviera Art Gallery1900 ft
    20th Street between 5th Av. & 10th Av., Playa del Carmen

    Restaurants nearby

    • Ah Cacao Chocolate Cafe600 ft

      Address: 5th Ave & Constituyentes
      Phone: +52 984 803 5748

      70% likes this, based on 942 reviews
      Price Range: USD 6 - USD 21

    • Oh Lala1200 ft

      Address: Calle 14 bis between 10th & 15th Av.
      Phone: 9841274844

      87% likes this, based on 561 reviews
      Cuisine: International
      Price Range: USD 8 - USD 31

    • Los Tabernacos Bistro Lounge2700 ft

      Address: 1st Avenue North between 10 y 12
      Phone: 984-803-1674

      86% likes this, based on 291 reviews
      Price Range: USD 5 - USD 14

    • Kaxapa Factory1100 ft

      Address: Av Constituyentes, betwen 10 and 15 avenues
      Phone: 9841471645

      81% likes this, based on 570 reviews
      Cuisine: Organic, Venezuelan
      Price Range: USD 5 - USD 9

    • Coffee Stop1900 ft

      Address: Calle 10 North
      Phone: 984 803 4365

      91% likes this, based on 106 reviews
      Price Range: USD 3 - USD 6

    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2011
    • Number of floors:
      4
    • Number of rooms:
      513

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

    According to guest reviews, the hotel has been rated as
    Best Spa Hotels in Mexico

    Use Badge

    Hotels nearby
    Cities nearby

    The Royal Playa Del Carmen Reviews

    Guest reviews are submitted by our customers after their stay at The Royal Playa Del Carmen

    Average guest rating

    8.0out of 10
    Fabulous
    Based on 69 reviews

    Rating by category:

    Location
    9.8
    Rooms
    9.8
    Service
    9.7
    Value
    9.0
    Dining
    9.0

    Guest reviews

    • Group of friends
      10.0

      Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

    • Couple
      9.6

      The resort was luxurious and the staff was very friendly and helpful.

      Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

    • Couple
      10.0

      Exceptional service, they remember your name and make u feel like your nit just another customer

      They need more Mexican culture wheatger it b in their food activities or decorations.

    • Couple
      9.2

      The staff was very nice. It seems that they get treated a little poorly by guests who believe they are "entitled" to everything and anything. However a little respect goes a long way (including special dinners and lunches, friends make, etc). The beach is truly the best in the Royal Playa del Carmen from the entire Playa del Carmen strip. We walked in both directions, and it won by a landslide. There are still sharp rocks in the water, but they are a lot more far and few between than for any other resort. The food is spectacular. Best ever. Maria Marie is amazing. Highly recommend at least a Junior Royal Oceanview room.

      After coming from the Royal Cancun, the Royal Playa del Carmen seemed a little older and slightly more tired (the resort is much bigger). Also, some of the rooms had a sour or mouldy smell to them. Finally, the front desk was not always responsive with some requests that were forgotten to provide with Check-in. And, the front desk advises that you do not need reservations for Maria Marie - but you definitely do need to make reservations!

    • Older travelers
      10.0

      Facilities first class. Food was of high quality. Service was personal, warm and friendly.

      Hotel is currently engaged in construction works to one of its wings.

    • Marie
      August  2016
      9.0

      Beautiful hotel and very accommodating staff. Located very close to shopping area.

      I really enjoyed the water aerobics classes. Variety of restaurants and food to chose from.

      The ice machine on my floor was not working. Had to call room service for ice. Shower water never got hot, just lukewarm.

    • Single
      10.0

      This place is the best resort I've ever stayed at. The service was impeccable and prompt. I stayed in the Beachfront Suite the first night and of their Presidential suites the final two nights. You can't go wrong!!!!

    • Couple
      10.0

      One of the best hotels in the world. I would say the best All Inclusive hotel in the world. We loved it and hope the level stays this way. We had the Presidential Suite which we can really recommend. Also the Beachfront Suites are very nice, but sometimes pretty loud (music, pool animation, etc.). We stayed at this hotel for more than 5 nights on our honeymoon trip. Concerning the niveau of Service and what you get for All Inclusive is really amazing. We will be back for sure. I can recommend everybody to book this hotel.

    • Couple
      8.8

      The resort itself was beautiful. The adult only aspect of it was a plus as we were traveling as a couple and had left the children at home, so it was nice to be around adults for a week. All of the employees there were very helpful and friendly. However, I wasn't impressed with the tipping policy as many all inclusive resorts that I have stayed at in the past did not allow for tipping, whereas this one encouraged it. . . .. so by the end of the week we had tipped a couple of hundred of dollars as it was expected for everything from eating at the restaurants, to the concierge, to room service, to ordering a drink, etc. . . . ..

      Our ocean view junior suite with a king bed that we had initially did not have an ocean view unless you walked out onto the balcony and leaned over to look out (from inside of the room, you just looked across to the rooms on the other side of the building); in addition, instead of a King sized bed, they pushed together two queen sized beds to make an enormous bed which was very odd. We had to pay to upgrade our room in order to get what we thought we had originally paid for. In addition if you want to get a lawn chair at the pool you need to be out there by 8AM at the latest. Also I was a little disappointed that they didn't have a Mexican restaurant. They did have alot of nice restaurants and some had mexican fusion, but in order to get any authentic Mexican dish you had to leave the resort.

    • Older travelers
      5.8

      The rooms were magnificent and most of the staff was very friendly.

      The food in the different restaurants was way below expectations, wrong meals, cold meals, all done in microwave ovens, very very poor except for the asiana restaurant. The roomservice was hardly existing, I have called 4 times for different items, scales broken, fridge not filled up twice etc. Not once did I get a reply. Had to go out for these items myself. I expected more service and quality for the price of about 600 US dollars per night.

    • Older travelers
      9.6

      Loved the location, pristine beach, great to relax, sun bathe and swim. Service was great, very beautiful grounds, big and clean rooms, good entertainment crew.

      The food was not good enough for a hotel that claims to be a 5 star, their breakfast was excellent, plenty of choices, great quality, very fresh and tasty.Restaurants were a hit or miss, they have the potential to make it really good, great presentation, great quality ingredients but lack on taste, food sometimes was overcooked or just bland, cooks need a bit more training or just work on improving their recipes. They should include good authentic Mexican dishes that many of the guess we talked to were looking for.

    • Group of friends
      9.6

      Great location and great hotel. Wonderful place to relax and unwind with great choices of restaurants.

      Too many people around the pool hard to get a seat!

    • Couple
      9.2

      We had a wonderful one week stay here at the Royal. The resort is lovely, great location on the beach, plenty of sunbeds etc on the beach and at the pool. Waitress service on the beach was excellent. The food in the restaurants wasa very good standard, yes one or two are nicer than others but overall we felt the food and wine selections were excellent. We were well looked after at the bars also, service here was very good. Our room was spotless, cool and well looked after by staff at all times. Some of the "new extras2 advertised on the hotel website you have to request when you check in like hair straightners, unpacking etc. We had a really wonderful time here and will definitely go back.

      Some of the guests were very loud, even in the restaurants. Some of the waitors had to ask them to calm it down a bit. I saw some diners asking to be moved due to some thoughtlessly loud and vulgar guests! This was not the hotels fault but they did their best.

    • Single
      9.6

      Staff was very friendly! And it was very cool to choose your own room 2 days before checkin.

      My room was right next to the pool bar so it quite loud during the day. I enjoyed this as I was there to party but I could see how it would be annoying to others. I was not told it would be like this ahead of time for that room.

    • Couple
      5.0

      Location is good.

      Everything except location. They lost my luggage, do you believe?:) I had my honeymoon trip and they gave me separate beds with my wife:) Please do not go there, there are a lot of good hotels areound.

    How to reach hotel

    hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
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    Hotel Address:

    Constituyentes 2, Playa del Carmen, Mexico, 77780

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    City Center
    • Playa del Carmen
      4000 ft
    Airports
    Restaurants
    • Ah Cacao Chocolate Cafe
      600 ft
    • Kaxapa Factory (cuisine: Organic, Venezuelan)
      1100 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2011
    • Number of floors:
      4
    • Number of rooms:
      513

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen

    According to guest reviews, the hotel has been rated as
    Best Spa Hotels in Mexico

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